White Aspects – Return & Exchange Policy

🔁 Return Window

We accept returns for new and unopened items within 7 days from the date of delivery.

To be eligible:

• Items must be unused, unopened, and in original packaging, including manuals and accessories

• A Return Merchandise Authorization (RMA) must be obtained before returning any item

• Shipping costs are non-refundable, and return shipping is the customer’s responsibility

⚠️ Unauthorized returns will not be accepted

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🚫 Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned once opened or used:

• CPAP Masks (Nasal, Nasal Pillow, Full Face, Hybrid)

• CPAP Supplies (Hoses, filters, tubing, water chambers)

• Home Sleep Test Kits and diagnostic devices

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📦 How to Initiate a Return

To start a return:

1. Contact us within 7 days of delivery to request an RMA

   • 📧 Email: sales@whiteaspects.com

   • 📞 Phone/WhatsApp: +971-564353565

2. We’ll provide:

   • An RMA number

   • The correct return shipping address

   • Instructions for secure packaging

3. Ship the item back to us within 5 business days of receiving your RMA

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🛠 Damaged or Incorrect Items

If your order is:

• Defective

• Damaged during delivery, or

• You received the wrong item

Please contact us immediately. We'll evaluate the issue and arrange a replacement or refund where appropriate.

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💳 Refunds

Once we receive and inspect your returned item:

• You will receive confirmation of approval or rejection

• If approved, a refund will be issued to your original payment method within 14 business days

Note: Bank or credit card processing times may delay the refund posting by up to 5 additional business days

If more than 15 business days have passed since your refund was approved, please contact us:
📧 sales@whiteaspects.com
📞 +971-564353565